FAQ
Frequently asked questions
What is Santa's Serenity Blu?
Santa's Serenity Blu offers lifestyle, fitness, and wellness products designed to improve your health, hydration, and overall well-being conveniently at home or on the go.
Where do you ship?
We currently ship across the United States with safe packaging to ensure your products arrive in perfect condition.
How long does delivery take?
Standard delivery usually takes 5–7 business days. Expedited shipping options are also available at checkout for faster delivery.
Can I track my order?
Yes! Once your order ships, you will receive a tracking number to monitor delivery progress online.
Do you offer returns?
Yes, we accept returns within 30 days of purchase for unused, unopened items. Contact our support for easy return instructions.
How can I contact customer service?
You can reach us via email or our contact form on the website. We respond within 24 hours on business days.
How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options are available at checkout for faster delivery.
How can I track my order?
Once your order is shipped, we’ll send you a tracking link via email to monitor your package in real-time.
What if my package is lost or damaged?
Contact us immediately. We’ll replace damaged items or help locate lost packages quickly at no extra cost.
What is your return policy?
We accept returns within 30 days of purchase. Products must be unused, in original packaging, and in good condition.
How do I request a refund?
Contact our support team with your order details. Once approved, refunds are processed within 5–7 business days.
Are there any items that cannot be returned?
Opened consumables or used products, such as the Alkaline Booster Stick or Hydrogen Water Bottles used without proper sanitation, cannot be returned.
What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, and other secure online payment methods.
Is it safe to pay on your website?
Yes. We use secure, encrypted payment gateways to ensure your payment information is protected at all times.